If contact us for requesting a return for your inquiry.
Items are eligible for return within 20 days of your delivery date according to our courier service.
You will receive an email providing you with our return address and other details to begin your return.
Please note that we are not responsible for return postage fees. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.
We do not allow returns or refunds for the following:
- If a package has been signed as delivered but cannot be located by customer
- Products received without an authorized RA#
- Products received in a condition other than their original condition
- Products without their tags attached
- Products that are marked or damaged in any way
- Orders in which addresses are inputted incorrectly by the customer
- Orders in which the customer forgot to enter their promotional code
Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item has been returned to the address on the original order.
We will process the refund to your original form of payment within fourteen (14) business days after we have received and inspected your returned piece(s).
- Credit card or debit card refunds may take up to five business days to post to your bank, then up to two billing cycles to appear on the bank statement.
- PayPal refunds may take 7-10 business days to post.
Refunds are issued to the original payment method. If you purchased your order with multiple payment methods, the refund is first applied to the credit card, debit card, or PayPal account up to the original amount charged.
CANCELLATIONS & CHANGE OF ADDRESS
An order cannot be canceled once it has been processed. We are unable to change the shipping address once it has been shipped.
Please phone your nearest post office for updates if you had not recevied your parcel and marked as "delivered". Sometimes your items will be prematurely tagged and will be deliver within the next two to three (2-3) business days.
If your package still cannot be located or has been lost, please contact us.
We are not responsible for delivery to incorrect addresses if the address was wrongfully inputted by the customer at checkout. We are not responsible for packages that have been signed as delivered but cannot be located. For this reason, we recommend shipping your item(s) to your personal address rather than a workplace, friend or relative.
Please kindly contact us and for an exchange request if the item(s) you've purchased is faulty with a detailed description of the damage.
Images with the faulty item(s) will be needed to secure a resolution. You must submit your request within 15 days of your order being marked as delievred according to our courier service.