FAQ

FREQUENTLY ASKED QUESTIONS

Where can I input my discount code?

You can applied the discount code during the checktout process on the customer information and payment method pages.

Where is my order?

Please check out our shipping page for further information with the tracking number.

Where is your company based? 

We are headquartered in Hong Kong and with an experienced merchandising team located here.

Where do your items ship from?

Our items are sourced by our team in Asia and ship directly from our partnered warehouses. 

What payment methods do you accept?

All orders are processed in USD. We accept Visa, Mastercard, AMEX and PayPal payments. We do not accept Discover cards.

If you are having troubles checking out, please directly contact Visa/Mastercard and/or the company the card was purchased from. Sometimes these cards are ineligible for online purchases or are unable to be used if they are close to their limit, even if there is technically enough money on the card.